Privacy Policy

Privacy Policy – MelbourneVogue

Effective Date: July 12 2025

MelbourneVogue ("we", "our", or "us") respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or interact with us.

1. What Personal Information We Collect

We may collect the following personal information from you:

  • Full name

  • Email address

  • Shipping and billing addresses

  • Phone number (optional)

  • Payment details (handled securely by third-party providers)

  • Order history and customer service interactions

  • IP address and browser/device information

  • Any additional information you provide via contact forms, reviews, or email

2. How We Collect Your Information

We collect information in the following ways:

  • When you browse our website

  • When you create an account or place an order

  • When you contact us via email or web forms

  • When you subscribe to our newsletter or marketing campaigns

  • Through cookies and analytics tools (e.g., Google Analytics)

3. Why We Collect Your Information

We use your personal information to:

  • Process and deliver your orders

  • Provide customer service and support

  • Send order updates and confirmations

  • Manage returns and exchanges

  • Improve our website and customer experience

  • Send you marketing communications (if you’ve opted in)

  • Comply with legal and regulatory obligations

4. Sharing Your Information

We only share your personal information when necessary and with trusted third parties, such as:

  • Payment processors (e.g. PayPal, Shopify Payments, Afterpay)

  • Shipping and logistics providers (e.g. Australia Post)

  • Email marketing services (e.g. Klaviyo or Mailchimp)

  • Shopify (our e-commerce platform)

  • Legal authorities when required by law

Your information is never sold to third parties.

5. International Data Transfers

Some of our service providers are located outside Australia (e.g. in the US or EU). When your data is transferred internationally, we ensure appropriate safeguards are in place, such as working with providers who comply with GDPR or are certified under Privacy Shield frameworks (where applicable).

6. Security of Your Information

We take reasonable steps to protect your personal data from misuse, loss, unauthorised access, modification, or disclosure. This includes using:

  • SSL encryption

  • Secure Shopify infrastructure

  • Access restrictions for staff and third parties

However, no internet transmission is ever 100% secure, so we cannot guarantee absolute protection.

7. Your Rights and Choices

Under the Australian Privacy Principles, you have the right to:

  • Access your personal information

  • Request corrections to your personal information

  • Withdraw consent to marketing

  • Lodge a complaint if you believe your privacy has been breached

To exercise any of these rights, please email us at info@melbournevogue.com.

8. Cookies and Analytics

We use cookies to improve your browsing experience and understand how our website is used. Cookies may collect:

  • Browser and device information

  • Pages viewed

  • Time spent on our website

  • Items in your cart

You can disable cookies in your browser settings, though this may affect functionality.

9. Email Marketing

You will only receive marketing emails if you’ve opted in. You can unsubscribe at any time by clicking the “Unsubscribe” link in any email or contacting us directly.

10. Third-Party Links

Our website may contain links to other websites. We are not responsible for their privacy practices. We recommend you review the privacy policies of any external sites you visit.

11. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

12. Contact Us

If you have any questions, requests, or complaints regarding this Privacy Policy or your personal data, please contact:

MelbourneVogue
📧 Email: info@melbournevogue.com